Here in Intense Kart, we have a "7-days return” policy. If the customer is not 100% satisfied with the purchase, he/she can call our customer care to return the product.
Following are the guidelines which you have to strictly follow before and after buying our Aesthetic and Sports supplements:
- When you call our customer care executive for the returning purpose, you can request for a 'return with courier collection’. In this case, you will be given a bill for the courier at your doorstep.
- Once the returned product reaches our warehouse, it will get checked by our team in order to get approved.
- Please understand that we will not be able to approve the product that has been tempered by any means.
- Products that involve installation are not eligible for return once the product has been installed.
- The return policy is not applicable on Flowers/Gifts/Consumables like Foods/Beverages. All the goods must be in the original condition and must not be tempered. As you can understand, any product once opened cannot be resold and the vendor cannot bear this loss.
If any product that has been ordered from our online store, is not received in good condition or is damaged then we will not be able to replace that product at any cost.
Here are some precautions that might help you:
- Please do not accept delivery of any item whose outer packaging is damaged or tampered in any manner.
- Please contact our customer care immediately if you open the packaging and discover that the item is damaged or if the wrong product is delivered.
- All our products are insured against theft and damage. If you receive any product damaged during shipping please contact our customer care immediately and we will have it replaced for you. The insurance is valid till the product is delivered to the customer. Any theft or damage that happens after the delivery will not be covered by the insurance.
You may return the product to us in the following ways:
- You may contact our Customer Care executive within 7 days of having received the product and request a return or exchange.
- Once you have approval from Customer Care, we will get the product by the logistic partner along with the original invoice.
- We will not be able to accept returns which are not accompanied by the relevant original invoice.
- Once the damaged product is back in our warehouse we will initiate the refund. Please understand that banks usually take up to 10 business days to show the money in your account, from the time the refund is initiated.
We will refund the money only by the way the payment was made. If the payment was made by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment was made by any Cheque or DD, we will send you a Cheque. It is important to know that the Cheque will be sent only to the billing address of the customer.
The refund process will be initiated once we have received the product at our warehouse. Generally, the refunds are processed in less than 10 working days but in the case of payment by Cheque or DD, it may take a few extra days for the Cheque to be delivered to your billing address and for the funds to be credited to your account, once you deposit the Cheque.
Please note that we shall not be responsible for any delays in credit to the Card holder's credit card account as that is managed by the Card holder's issuing bank.
- Please call our customer care for the cancellation process, by sending us an enquiry mail at firstname.lastname@example.org
- You can cancel your product before it is shipped and we will refund you the entire amount.